Privacy Policy

1. Information We Collect

We only collect basic personal information voluntarily submitted by customers during online orders and account creation, including full name, delivery address, contact email, phone number and order consignment details. No sensitive personal data such as health records, biometric information will be actively collected.

Our business supplies daily household safety and mobility assisting goods for daily living use only.

2. Usage of Collected Personal Data

• Process online orders, arrange goods packaging and scheduled delivery
• Send order status updates, delivery notifications and after-sales service correspondence
• Reply to customer consultation requests and resolve order-related enquiries
• Verify user identity to avoid invalid duplicate orders

We will never sell, rent or transfer your personal information to third-party commercial marketing institutions without your explicit written approval.

3. Data Storage & Retention Period

We set fixed retention limits for different types of user data in compliance with UK data protection regulations:

• Completed order transaction records: stored securely for 7 full years in accordance with UK commercial accounting requirements
• Customer contact & delivery address data: reserved for 24 months after final order completion, then permanently erased automatically
• Unregistered guest browsing temporary data: cleared automatically within 90 days after your last website visit

4. Website Cookie Usage Statement

This website uses essential functional cookies to maintain normal page browsing, shopping cart data storage and preferred language settings. These necessary cookies do not collect identifiable personal information and cannot be disabled for normal website operation.

Non-statistical tracking cookies will only be activated with your explicit consent, and you may adjust your browser cookie permission settings at any time to refuse future cookie storage.

5. Your Data Protection Rights

Under UK GDPR regulations, you hold the following rights for your stored personal data:

• Request a full copy of your personal data we hold free of charge
• Submit application to correct inaccurate delivery or contact information
• Apply for complete deletion of your personal customer data (excluding mandatory accounting reserved order records)
• Withdraw your previously granted data usage consent at any time