Shipping & Delivery Terms

1. General Provisions

This document sets out the complete rules for shipping, delivery and related logistics services for all goods sold on this website. All products provided are general household daily living and mobility aids, ordinary consumer goods for daily use only, not prescription-controlled equipment or professional clinical supplies.

These terms shall govern all transactions between our company and customers. By placing an order on this website, you fully acknowledge and agree to abide by all clauses stated below. This policy is permanently effective unless formally revised and updated on the website.

2. Shipping Charge Regulations

We provide complimentary standard shipping service for all valid retail orders. No delivery fees will be charged for standard delivery under normal circumstances.

• For product returns and exchanges: the first return or exchange application per customer account enjoys free return shipping.
• Shipping fees for the second and subsequent return or exchange requests will be reviewed and determined individually based on order facts, product conditions and return reasons.
• For repeated unreasonable returns or non-quality related returns multiple times, the relevant logistics costs shall be borne by the customer.

3. Order Processing & Delivery Time

We arrange delivery for all valid orders placed on our platform. All orders will be verified and reviewed within 1 working day after submission.

• Verified orders will be packed and dispatched within 1 to 3 consecutive working days. Working days exclude weekends and official public holidays.
• During peak sales periods or holiday seasons, delivery arrangement may be slightly delayed, and we will try our best to complete delivery as soon as possible.
• Actual delivery time after dispatch varies according to logistics routes and local transit conditions.

4. Delivery & Collection Rules

Customers shall submit accurate, complete and valid delivery address, recipient name and active contact number when placing orders. Any loss or delay caused by false, incomplete or incorrect information shall be the responsibility of the customer.

• Once the parcel leaves our warehouse, logistics tracking information will be updated in a timely manner for customers to check.
• Couriers will deliver parcels to the designated address. If no one is available to sign for the parcel, the logistics provider will arrange a second delivery according to standard procedures.
• Customers shall inspect the outer package of goods on the spot when receiving parcels. If obvious damage is found on the package, please record the situation with the courier in time and contact our customer service.

5. Return & Exchange Logistics Rules

When applying for returns or exchanges, customers must follow our official process and send back products with original packaging and complete accessories. Damages caused by improper repackaging during return delivery shall be assessed separately.

• All returned goods must be kept intact, unused and unsoiled.
• Customers need to provide valid return logistics waybill for verification after sending back goods.
• We will confirm the receipt of returned goods within 2 working days and proceed with follow-up procedures accordingly.

6. Liability Exclusions

As an online retail merchant, we undertake product sales and standard delivery services only. We shall not be held liable for the following circumstances:

• Delivery delay, parcel loss or damage caused by force majeure events, including extreme weather, natural disasters, traffic control, logistics network failure and other uncontrollable factors.
• Delivery failure, repeated delivery costs or parcel loss caused by wrong address, disconnected contact, recipient refusal to accept parcels or customer’s voluntary abandonment of parcels.
• Problems arising from improper use, assembly or storage of products after successful delivery and signature confirmation.
• Additional losses caused by customers’ failure to follow the official return and exchange processes.
• Changes of logistics routes or temporary service adjustments implemented by third-party logistics providers.

7. Policy Revision & Validity

We reserve the right to adjust and update the contents of these shipping and delivery terms according to daily operation needs. The revised clauses will be published directly on this page and take effect immediately after update.

All orders placed after the update shall be subject to the latest version of the terms. We will not send separate notifications for routine policy adjustments.